Federal investigators have dismantled a call-centre fraud operation linked to India after hundreds of elderly victims in the United States and abroad were allegedly cheated of millions of dollars through fake technology-support schemes.
The case has widened beyond front-line callers to the telecommunications infrastructure that helped route victims to fraudulent operators. Adam Young, 42, of Miami, a former chief executive, and Harrison Gevirtz, 33, of Las Vegas, a former chief strategy officer, pleaded guilty in Rhode Island to misprision of a felony after admitting they failed to report fraud being carried out by customers using their company’s services. Their sentencing is scheduled for June 16, 2026.
The business supplied telephone numbers, call routing, call tracking and call forwarding services to customers who were engaged in tech-support fraud. Investigators said the two executives knew from about 2016 to April 2022 that some customers were using those services to deceive victims, yet continued to support activity that helped fraudulent calls reach targets.
The scam followed a familiar pattern. Computer users were shown deceptive pop-up messages warning that their devices had been infected with viruses or malware. Victims were directed to call a number displayed on the screen, where call-centre agents persuaded them to pay hundreds of dollars for unnecessary or fictitious technical support. Some operators remotely accessed computers and obtained personal and financial information.
The investigation, which began in 2020, has already produced convictions of five telemarketing fraudsters based in India and a former employee of the call-routing company. Those convicted in related proceedings include Sahil Narang, Chirag Sachdeva, Abrar Anjum and Manish Kumar, along with Jagmeet Singh Virk in a connected case in the United States.
The case highlights the growing scrutiny of companies that provide the technical backbone for fraud networks rather than directly making scam calls. Court filings said Young and Gevirtz received numerous complaints and inquiries from telephone providers and law enforcement agencies about customers engaged in tech-support fraud. Instead of cutting off the activity, they advised some customers on ways to reduce complaints and avoid account termination.
The defendants also operated a call centre in Tunisia between 2016 and April 2022 where some employees engaged in tech-support fraud. Investigators said they directed staff to promote services to customers involved in fraudulent activity and, at times, introduced fraud-linked customers to others who could help support their operations.
Tech-support scams remain one of the most damaging forms of cyber-enabled fraud targeting older people. The FBI’s 2025 Internet Crime Report recorded more than one million cybercrime complaints and nearly $21 billion in reported losses, with tech and customer-support fraud accounting for about $2.1 billion. Call-centre fraud categories, including tech support and government impersonation, generated more than 80,000 complaints and losses exceeding $2.9 billion in 2025.
Older victims remain disproportionately exposed. Adults aged 60 and above reported heavy losses across cyber-fraud categories, while consumer protection data show older people are much more likely than younger adults to lose money in tech-support scams. Many victims are pushed into panic by warnings that appear to come from trusted technology brands, financial institutions or government agencies.
The investigation also reflects deeper cooperation between United States agencies and enforcement authorities in India. Since 2022, US investigators have worked with the Central Bureau of Investigation and state-level police forces on cyber-enabled financial crimes and transnational call-centre fraud. Joint operations have led to hundreds of arrests and extensive information exchanges, as enforcement agencies try to disrupt both the operators and the service providers that keep the networks functioning.
