Chhattisgarh has moved to consolidate government data exchange through Digital Dwaar, a unified application programming interface platform developed by Chhattisgarh Infotech Promotion Society with Salesforce’s MuleSoft as its technology backbone.
The platform is designed to allow departments to publish, access and use data services through a single governed exchange layer, reducing dependence on manual coordination and fragmented databases that have slowed administrative decisions and public service delivery. CHiPS, the state’s nodal agency for e-governance, announced the collaboration with Salesforce on Friday, positioning Digital Dwaar as a core part of the state’s shift towards connected, citizen-focused governance.
Digital Dwaar will function as a central API exchange for Chhattisgarh’s departments, enabling secure data flows between applications that previously operated in silos. The initiative is expected to support faster decision-making, improve service fulfilment and strengthen monitoring of data movement across government systems. Its architecture reflects a broader policy trend in public administration, where open APIs, interoperability and governed data-sharing are becoming essential to welfare delivery, compliance management and real-time administrative oversight.
MuleSoft’s role is to provide the integration framework for the platform, helping departments connect legacy systems, standardise interfaces and manage data exchange at scale. For state agencies, the shift from one-off integrations to a reusable API-led model could reduce duplication in software projects and make it easier to connect new applications to existing public service databases.
Digital Dwaar has been framed as a response to a long-standing governance problem: departments often collect and store data separately, requiring repeated verification, file movement and manual reconciliation before decisions can be made. API-led exchange allows authorised systems to request and receive data in real time, creating the foundation for faster approvals, more accurate beneficiary checks and improved coordination between departments.
Prabhat Malik, chief executive officer of CHiPS, said Digital Dwaar represented “a foundational shift” in data and service delivery, with the state moving from isolated systems to a connected ecosystem where information can flow securely and at scale. Arundhati Bhattacharya, president and chief executive officer of Salesforce South Asia, said state governments’ infrastructure choices would shape the speed and quality of public services for decades.
The initiative comes as Chhattisgarh continues to expand its digital governance infrastructure through CHiPS, which works under the Department of Electronics and Information Technology and manages several e-governance programmes for the state. The agency’s mandate includes implementation of information technology projects, citizen service delivery platforms and digital infrastructure that supports departmental applications.
Digital Dwaar also aligns with the wider Digital India approach, under which governments have promoted interoperability, digital public infrastructure and secure sharing of data across e-governance systems. National platforms such as API Setu have already helped establish the principle that departments can improve service delivery by making data and digital services available through governed APIs rather than through isolated portals.
For citizens, the practical gains will depend on how quickly departments onboard their services and how well the platform is integrated with high-volume schemes. The strongest impact is likely in areas where multiple departments must verify identity, eligibility, land records, benefits, certificates or service status before taking action. Faster access to verified data can reduce processing delays, lower the need for repeated document submission and support more consistent decisions.
The platform’s security and governance framework will be critical. API-led public systems require strong authentication, authorisation, audit trails, rate controls and monitoring to prevent misuse or unauthorised access. Centralised visibility over data flows can improve compliance, but it also raises the stakes for cybersecurity, vendor oversight and data protection practices. Chhattisgarh’s ability to define clear access rules and enforce accountability across departments will determine whether Digital Dwaar can scale without creating new operational risks.
The collaboration has also placed Salesforce deeper into the public-sector digital infrastructure space, where cloud, integration and AI-linked platforms are increasingly competing for government workloads. MuleSoft’s integration capabilities are being positioned as part of a broader enterprise technology stack that can support automation, analytics and AI-driven public services once departments have reliable access to structured and governed data.
Watsoo, a Salesforce consulting partner, has been associated with implementation of the platform. The involvement of a system integration partner indicates that the project will require ongoing technical support, API lifecycle management, documentation, testing and departmental onboarding. Successful adoption will depend not only on the technology layer but also on training officials, aligning departmental workflows and creating incentives for agencies to publish reusable data services.
